Frequently Asked Questions

Everything you need to know about your Cleopatra Records order.

When will my order ship?

Most orders are processed and shipped within 2-3 business days. Pre-order items will ship on or around their official release date as noted on the product page.

What is your return policy?

We accept returns on unopened and defective merchandise within 30 days of purchase. Please note that vinyl records and CDs must be in their original shrink-wrap to qualify for a non-defect return.

Do you ship internationally?

Yes, we ship our music and merchandise worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

How can I track my package?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as PayPal and Apple Pay for a secure checkout experience.

What should I do if my vinyl arrives damaged?

If your record arrives warped or damaged during transit, please contact our support team immediately with your order number and photos of the damage so we can arrange a replacement.