Returns & Exchanges

Cleopatra Records is dedicated to ensuring you are satisfied with your music and merchandise; we offer a 30-day return window for items in their original, sealed condition. Please note that opened media such as vinyl, CDs, and DVDs are only eligible for exchange if they are found to be defective.

1

Initiate Your Request

Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

2

Secure the Package

Carefully pack the items in their original packaging, ensuring that vinyl records are properly padded to prevent corner dings or warping during transit.

3

Ship the Item

Affix the provided return label or ship the package via a trackable service to our warehouse facility; return shipping costs are the responsibility of the customer unless the item is damaged.

4

Quality Inspection and Refund

Once our team inspects the returned goods, we will process your refund to the original payment method or ship out a replacement within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing